For several months, I and the team at LEAD Resources have been recommending that entrepreneurs think mobile first, when building products and services; we have mentioned this at masterclasses and on the #SMEClinic radio program. With the advent of the fourth industrial revolution and the seemingly prevalence of artificial intelligence and other emerging technologies of this generation, I think it is imperative for the maxim to change beyond mobile first.
AI, or Artificial Intelligence hold awesome potentials in being used as a tool to solving some of the challenges we face. From ensuring personalized experiences while learning, to giving us the best of experiences in business advertising, to its potential for suiting experiences that can shape public governance, the application of AI seem boundless.
This is where it gets exiting: most of our smart phone devices have romantic relationship with artificial intelligence to give us best experiences. Governments can start thinking about People+Mobile+AI first to give citizens much more freedom in suggesting solutions; with a smart phone, GPS and some elements of AI, citizens should be able to suggest roads that need repairs, track and follow public expenditure. This will change the face of campaigning, without doubt (in future, we will have campaigns targeted at individuals rather than mass market) – in the same vein, solutions can. The purpose of governance is to deliver freedom that helps all citizens identify and fulfil purpose.
With AI and Mobile, businesses build more personalised products and create services that connect with users at a personal level. The way we consume content will be seriously affected; passive consumption model may no longer work – while this may be a good thing, it requires conscientious efforts to make it count for good. Smarter cities become much more realistic. Will empathy in technology count here?
The future of education, governance and innovation will be shaped by the tools we have. Artificial intelligence is one of these tools; how might we use it in making the world a better place, for all?